美银保信息技术（上海）有限公司
Leadership development and Training Manager
职位信息：
美银保信息技术（上海）有限公司 公司行业： IT服务/多领域经营 计算机硬件及网络设备
计算机软件 公司类型： 外商独资 公司规模： 500-999人 职位类别：人力资源 工作地点：上海 发布日期：2007-07-24 申请职位 工作经验：5-10年 最低学历：本科 职位月薪：面议 工作性质：全职 招聘人数：1人 管理经验：是 职位描述/要求： GENERAL SUMMARY Responsible for the daily and strategic operations of the Asia Operation education staff. Responsible for assessing Asia operation center's training needs and organized training resource to fulfill the need. Proactively addresses organizational training and development opportunities, and supports continuous business improvement. Responsible for delivery and modification of training to meet business objectives. Ability to design and manage training and development interventions, as requested and in partnership with local leadership. Performs project management for Asia Operation center training initiatives and activities needed for overall leadership development. Responsible for the development of the training staff. Leads and manages all aspects of the Training function. Responsible for the design of customized curricula as well as strategic and tactical business plans, as well as process and mechanism to evaluate training effectiveness. II. SPECIFIC DUTIES
1. Assess training needs and develop effective training programs
2. Develop and enhance metrics, assessments and processes which accurately reflect impact of training, operational efficiencies
3. Ensure complete and accurate documentation of training materials, certification processes and company procedures.
4. Stay abreast of current training trends and training methods;
5. Responsible for developing, measuring and managing the performance of all employees in the training function, providing coaching and timely feedback.
6. Partner with business partners to coordinate training programs and accomplish shared accountabilities and strategic initiatives.
7. Apply knowledge on instructional design principles and adult learning theories.
8. Participate in focus group activities and task forces, which address changing business needs and strategy.
9. Proactively work with each business function to understand the training needs and develop internal resource or sourcing for external resource to support business needs.
10. Design and effectively promote training plans and schedules.
11. Design and lead programs to help the organization in improving leadership and management.
12. Other duties as assigned. III. Required Standard (Measured monthly and YTD)
IV.
· Meet or exceed all published standards measured monthly and YTD
· Maintain acceptable level of job discretion. Performance is evaluated against the ability to make
· judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened
· level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
· Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words
· and actions, embodying the core values of PayPal, and communicating with all levels both within the
· existing team & anyone outside the direct reporting structure.
· Maintain acceptable level of commitment which includes more than just showing up for work, more
· than just performing expectations, seeking out additional responsibilities (not OT), volunteering for
· special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the
· product and company.
Job Requirements
(Knowledge, skills, abilities, experience required to perform job) 1. Education
Bachelor's Degree from four-year college or university required, along with four to five years related Training leadership and OD experience. Masters Degree a strong plus.
2. Experience · Minimum of five years training leadership, within an expanding, complex and fast paced service business environment.
· Experience with curriculum design, design and development of learning continuums, the development and implementation of strategic and tactical plans.
· Results orientation with record of goal achievement, action plan and implementation success in moving business toward goals.
· 5+ years of training delivery/facilitation experience in a classroom or business, preferably in a Call Center or Customer Service setting.
3. Knowledge, Skills, and Abilities
· Adult learning theory: recognize adult learner characteristics and learning styles, and create a motivating learning environment
· Trainer Roles: understand the different roles required of a trainer (administrator, instructor, and facilitator) and based on the situation know when to perform a role
· Feedback: understand the importance of providing feedback and demonstrate the skills of reinforcing performance and offering improvement suggestions
· Professional presence: demonstrate the effective use of various delivery techniques that enhance professional presence
· Challenging behaviors: identify challenging behaviors and select appropriate techniques for working with them
· Industry knowledge: understanding the impact of a vision, strategy, goals, and culture of a company. Call center industry experience preferred.
· Business knowledge: general awareness of how businesses function.
· Presentation skills: ability to organize, prepare, and present information in a format suited to the audience.
· Communications skills: ability to communicate clearly and specifically both verbally and in writing.
· Personal computing: ability to use different types of software proficiently, specifically Microsoft Office Suite and on-line searches.
· Project management skills required: understanding of and ability to apply project management skills, tools, and techniques to manage, plan, implement and evaluate multiple projects.
· Instructional design skills required: use a systematic approach to instructional design, development, implementation and evaluation for developing materials. 联系方式： 如果您适合以上职位，并有意向加盟易趣，请将中、英文简历、近照、身份证及学历资格证书复印件寄到以下地址：
松涛路560号张江大厦6楼 （201203） 或者将简历 E-mail 至：cnhire@paypal.com 来信请务必注明应聘职位。

公司信息：
美银保信息技术（上海）有限公司 贝宝(eBay-Paypal China) PayPal是eBay旗下的一家公司。PayPal服务建立在现有的银行账户和信用卡的金融基础设施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。PayPal 公司为中国市场度身定做的网络支付服务—PayPal 贝宝，就是利用 PayPal 公司在电子商务支付领域先进的技术、风险管理与控制以及客户服务等方面的能力，通过开发适合中国电子商务市场与环境的产品，为电子商务的交易平台和交易者提供安全、便捷和快速的交易支付支持。在中国,用户已能够通过PayPal 贝宝使用15家银行的超过20种银行卡进行网上支付。同时，贝宝还为合作商户的用户提供优质的解决方案，以及多种商家工具，并为安全、便捷的网上支付提供安全提示、投诉受理及纠纷调解等多种辅助服务。